IT Helpdesk Tehničar – 1st Line Support (m/ž) - Selvita d.o.o. za istraživanje i razvoj

Kao tehničar prve linije IT podrške, bit ćete prva kontakt točka za naše zaposlenike, pružajući brzu, prijateljsku i učinkovitu pomoć te osiguravajući nesmetan svakodnevni rad.

ODGOVORNOSTI

• Korisnička podrška
• Rješavanje tehničkih problema
• Održavanje uređaja i sustava
• Dokumentacija i administracija

KVALIFIKACIJE

• VŠS informatike/računarstva ili odgovarajuće praktično iskustvo
• Poznavanje računalnih sustava i Windows OS-a
• Iskustvo u dijagnostici tehničkih problema
• Osnovno znanje ITIL praksi
• Aktivno znanje engleskog jezika
• Iskustvo rada u IT Helpdesk okruženju

ŠTO NUDIMO

• Modernu tehnologiju i opremu
• Mogućnosti edukacije i suradnje s ekspertima
• Podražavajuću i visokokvalitetnu radnu kulturu

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Job Description

As a 1st Line Support Technician, you will be the first point of contact for our colleagues, ensuring smooth daily operations by providing fast, friendly, and effective technical assistance. Your responsibilities include:

User Support

·        Deliver first‑line technical support for hardware, software, user accounts and connectivity issues

·        Assist employees with daily IT requests, access problems, and tool usage

·        Provide guidance and basic training on IT tools and procedures

Technical Troubleshooting

·        Diagnose and resolve common issues related to Windows OS, mobile devices, connectivity, and applications

·        Perform initial incident categorization and escalation to 2nd line/other IT teams when needed

·        Troubleshoot basic network issues (Wi‑Fi, VPN, LAN connectivity)

Device & System Maintenance

·        Install, configure, and maintain PCs, laptops, peripherals, and mobile devices

·        Prepare and manage devices for onboarding/offboarding

·        Oversee routine updates, patching, and health checks

·        Support device inventory and asset lifecycle management

Documentation & Administration

·        Maintain accurate records of support activities in the service desk system

·        Contribute to internal documentation and user guidelines

·        Ensure compliance with internal IT processes, standards, and security procedures

What You Bring

·        BA degree in IT/Computer Science or equivalent practical experience

·        Strong knowledge of computer systems, mobile devices, and Windows OS

·        Hands‑on experience diagnosing and resolving common technical issues

·        Good understanding of ITIL best practices (basic level)

·        Active written and spoken English

·        Experience in an IT Helpdesk/Service Desk environment

What we offer

·        Modern tech & hardware

·        Learning opportunities and collaboration with experts

·        Supportive, friendly, and high‑quality work culture

očekivana mogućnost studentskog rada - minimalno 6 mjeseci

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